The FCC has recently issued new rules intended to preserve the free and open Internet.
These rules require WHIDBEY ONLINE to provide the following disclosures:
Network Practices
ORCAS ONLINE DBA WHIDBEY ONLINE’S connections to the Internet are provisioned with adequate capacity to prevent congestion, even during the busiest periods. We do not inhibit or favor applications or classes of applications being used over the network. WHIDBEY ONLINE does not restrict the types or quantities of devices connected to a High-Speed Internet subscriber’s Internet connection.
Performance Characteristics
Whidbey Online offers many different High-Speed Internet packages to best serve our customers’ needs using Wireless (WIRELESS) Broadband Internet as the primary technology. High-Speed Internet speeds are targeted to achieve 100% of advertised speeds. Speed may be tested on ORCAS ONLINE’s speed test server at http://st.OrcasOnline.net.
WHIDBEY ONLINE’s round-trip latency to our Internet connections depends on the technology used to access the Internet. WHIDBEY ONLINE offers many internet packages suitable for real-time applications such as voice-over-Internet or streaming media. Our customer service representatives are happy to assist consumers in choosing a package that matches the specifications for specific software or applications.
Commercial Terms
Monthly pricing and other fees for Wireless broadband services are available on the WHIDBEYONLINE website. Traffic from individual subscribers is not analyzed or characterized in any way, nor are any security measures employed which could impair subscribers from utilizing their Internet connections in any lawful way they desire.
If you require additional information please visit WHIDBEYONLINE.COM. You may also write to Orcas Online, Inc, Attn: Customer Service Manager, POB 1901, Eastsound, WA 98245. Within 7 days, we will send you a letter acknowledging receipt of your letter. Within 15 days of receiving your information, we send you a letter of determination.
